ako not working

Site Map. I hope one of these will answer whatever problem you are having. Please don't email me telling me my Solutions don't work. Everyone of these have worked on several other computers. If your particular problem is not on this page, please feel free to contact me and we will figure it out together. Do not attempt these on your Government Computer unless otherwise noted. Most DoD website access problems [for Windows computers using Internet Explorer] can be fixed by following these adjustments to your web browser.

DEE is only accessible via CAC, so, please look at this page for information you will need to access your email. If you have the " Oberthur ID One v5. Windows 10 users, install ActivClient 7. We've worked with Thursby Software and IOGear to find an update [which is actually a downgrade] for the firmware on the reader. Windows 7 64 bit users who have the IO Gear GSR CAC reader [and are having problems with the reader not staying in device manager after the computer is restarted] should Install the driver from IOGear then restart the computer to fix the problem.

This has worked for some people, others are still having the problem. To update the driver manually, follow this guidance. The only other solution for it not working is to return it and purchase a different reader.

Windows 8 and 8. Windows 10 information is on this page. Created retiring page dedicated to providing information for people getting ready to retire or separate from the Army.

Internet Explorer 11 on Windows 10, 8. Look here for the needed fixes. Receiving "Error " when visiting your webmail. Follow these possible solutions. Sometimes it takes an uninstall to get it to work. More information about what Avast is doing can be read here. From here manually type in the webmail server addresse s. Covenant Eyes can cause issues for some people. Only fix we could find is to uninstall it. Please callthey can help troubleshoot the issue. One person I spoke with had an outdated version.

Once the new version was installed, it worked again.Search MilitaryCAC:. Site Map. Please website with your friends and colleagues. C ommon A ccess C ard help for your. P ersonal C omputer. Be notified of page updates it's private powered by ChangeDetection.

Cannot access Army AKO website in Internet Explorer and Google Chrome.

Also available at:. You will no longer use your Email certificate for Enterprise Email. If you see the below message after selecting your Email certificate, there is a good chance your account has been changed to using the Authentication certificate.

So, please try your Authentication certificate instead of the Email certificate. Mac users who choose to upgrade to Mac OS Catalina Created a ' retiring' page dedicated to providing information for people getting ready to retire. Receiving something similar to below image stating " The DNS server might be having problems.

Follow guidance here to change your DNS server. Read the 3 lines with double dashes. This means it cannot be set it up on a personal computer using Outlook like we once did with AKO and Mail. For all mail. Check back with your organization to find out the approximate date it will be created. All Army users will have their account created automatically within 24 hours of receiving your CAC.

CPL vs. SP4, or SGM vs. CSMyou have to visit an ID card office to get it corrected. Dual Persona is an Army Reserve [or Guard] Soldier who is [or has ever been a DoD civilian or contractor ] you were authorized to carry two CACs at the same time, some time in your life.

This may be a reason why you cannot access your webmail. Change Current Time Zone to your location in the world. Your unit can upload it to SAFE and you will receive a link to download the file s you need. You would have had to have selected " Enable bit processes for Enhanced Protected Mode " to run in 64 bit mode.

More information can be read here. To verify, Select OptionsAccessibility.Search MilitaryCAC:. Site Map. Please website with your friends and colleagues.

Is Army Knowledge Online down? Check all us.army.mil outages

Be notified of page updates It's private Powered by: ChangeDetection. Internet Explorer is on the computer and provides backwards compatibility for web pages that do not work with Edge.

Now it will be available to you anytime you need it without having to click the 3 dots. Keep reading for ideas to try:. It may work, if it doesn't, try next Solution. Dual persona PIV users might be able to access their email using the built in Smart Card Ability, your results may vary, if it doesn't read your PIV, you will need to follow Finding 1, Solutions 2 or 3 below. All other people will have to get it from you respective branch or purchase it to try it on your computer.

Finding 2. I can't access encrypted emails when using the Edge web browser.

In the meantime use Internet Explorer Once it appears, right click Internet Explorer and select Pin to taskbar. Now it will be available to you anytime you need it without having to click the 3 dots like shown in image above.

Finding 3. NO other PDF readers will allow digitally signing of forms. This should happen automatically when installing Adobe Reader.

However, if it doesn't, here is how to change the default viewer:. Scroll down to. Finding 4. How do I get to Internet Options in Edge?

I can't find it. Finding 5. Click More choices to see additional certificates. Select the correct certificate and then click OK. Are you interested in subscribing to the CACNews email list? Be notified of page updates. It's private.By using this IS which includes any device attached to this ISyou consent to the following conditions:. Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.

This IS includes security measures e. Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants.

ako not working

Such communications and work product are private and confidential. As a Community Administrator for my organization, I am ultimately responsible for all content on the Community which I author and agree to immediately remove any content that is offensive or inappropriate. I have been issued a Community Administrator author lite license for access to build and maintain all Communities to which I am assigned and understand that license cannot be transferred to anyone during the period in which I am its rightful owner.

This includes any device attached to this IS that is provided for U. Government authorized use only. I fully understand this includes security measures e. Government interests and it is not intended for any personal, private or public use. I Accept.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. At work, Army, we use internet explorer and I have no issues checking my Army knowledge on online or doing Army coursework online.

However when I come home, my internet explorers says it won't connect to AKO and my Google Chrome doesn't load the course work correctly? Can someone please help explain this to me?

Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

If the issue still occurs with Google chrome. You may post your query in Google chrome community. Please visit the link below to find a community that will offer the support you request:. Did this solve your problem? Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. DJJones75 Created on July 4, This thread is locked.

You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Microsoft Edge. Microsoft Edge Legacy.

ako not working

Vaseem Ahmed Replied on July 5, Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.JavaScript is required. Please enable JavaScript in your browser. The above graph displays service status activity for Us. The blue bar displays the response time, which is better when smaller.

If no bar is displayed for a specific time it means that the service was down and the site was offline. We have tried pinging Army Knowledge Online website using our server and the website returned the above results. If us. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress Force a full refresh for the site.

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :. This service is usually provided by your ISP.

For details choose your operating system :. If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. Check our help page for step-by-step instructions on how to change your DNS. Is Us. Submit your comments about Us. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.

A total of 94 votes cast and 19 users reviewed the website. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. Just drag the text your bookmarks bar : Down Right Now? Check if the website is down just for you or everyone around the globe. All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. Army Knowledge Online Website Name:.By using this IS which includes any device attached to this ISyou consent to the following conditions:.

Make Internet Explorer work with Government websites

New Login Process: As of Oct. Having trouble accessing AKO? Can I register for an AKO full account? In order to avoid data loss, all users are encouraged to download and migrate their personal and organizational files from AKO Classic to AKO 2. Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.

This IS includes security measures e. Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants.

Such communications and work product are private and confidential. See User Agreement for details. I Accept. Low Bandwidth. Create Account. Do you need assistance? Please contact the. Like AKO. Do not process, store, or transmit information classified above the accreditation level of this system.


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